The Westin Resort & Spa Cancun

The buffet breakfast was wonderful. There was something for every palate. The beach was very good with the exception of the very rough tide. It did knock me down once. I would not let little children go into the ocean without having an adult with them. We especially liked all the umbrellas over the beach chairs for people (like my husband) who prefers a bit of shade. There were several different swimming pools for people to chose from. The restaurants were pricey, but very convenient and the food was good. We mostly ate at the Sports Bar. We had a lovely room with an ocean view. The room was lovely. The bathroom had separate tub and shower which was great. The only thing I would add to the bathroom is perhaps a little more light. We were pleasantly surprised that the room had a small refrigerator. The king sized bed was comfortable. And hearing the ocean waves was lovely and calming. The only problem with the room was a sound that we heard many times throughout the day that sounded like someone was brewing coffee. It was not a coffee maker but some other sound. The maids supplied fresh towels and bedding daily and bottles of water as well. We had a very nice and restful stay and would recommend it to others. Thanks to another person who wrote that sales people at that hotel were trying to interest people in buying time shares, we were able to avoid those sales people. We are not be interested in a timeshare. We saw the area next door by accident where we are sure the time shares are. We were not impressed with that area. One more thing, everyone who worked there was wonderful. I was especially impressed with Yazmin, an employee who we met at the breakfast buffet. She was very kind and hospitable and made sure that our stay was comfortable. Yazmin is a exemplary employee and an employee that the Westin Resort & Spa should cherish.

Location Great pools

The best thing about this property is it’s right on the beach! They have a wonderful happy hour from 3:30-4:30pm daily. All the restaurants on site were wonderful. Lots of fun activities to participate in if you choose. Very friendly staff and made great recommendations for other restaurants that were walking distance from the hotel!

The resort staff is exceptional, from the custodial staff to the concierge to the service staff in the restaurants, and everyone else. All are welcoming, helpful and accommodating. We've traveled far and wide and the Westin personnel are far above all we've experienced anywhere in the world. The breakfast is generous and it would satisfy any taste. The restaurants on the premises were our dining venues during our five-day stay, and we didn't feel we were missing anything; meal preparation was first class and good value. We enjoyed the numerous pools and the spaciousness of the grounds which enabled us to take long walks. There's a bus stop a block from the hotel so you can get anywhere in the hotel strip - and beyond- for a (US) buck; and the buses run often. This is a wonderful place for the young, older folks or families.

I don't usually leave reviews but we had such a fab and memorable experience at the Westin. Amazing views, unreal beach and great poolside seating. Room was clean and comfortable. And most of all, the friendliest and nicest staff you can imagine! Front desk, housekeeping, porters, poolside, activities staff were all awesome and really made our stay. Special thanks to Guillermo who was incredibly welcoming and lovely, and went above and beyond to include guests in the activities.